Terms of Service

1. Registration

1.1.  Attendance at the event is generally only possible with prior registration. Exception: trial lessons.

1.2.  You can register for our events in person, in writing or online. Payment is usually made by bank transfer or cash at school.

1.3.  Your registration for the events of the DKH language school is binding and obligatory to pay the fee immediately.

1.4. When registering at school, a deposit of at least 160 euros is due. The rest is due at least 2 weeks before the start of the course, otherwise the complete course fee is 400 euros and you can lose your place.

1.5.  The course fee for a level e.g. B2.1 is:

- if you  pay more than  1 month before the start of the course - 350 euros .

- if you  pay between  4 and 2 weeks before the start of the course -  380 euros .

- if you  pay less than  2 weeks before the start of the course -  400 euros .

1.6. When registering in person, the confirmation of registration will be issued immediately after payment. For all other types of registration, the confirmation of registration is usually sent by email. Please note that attending an event is only possible with a valid registration confirmation.

1.7. A separate invoice will be issued at the express request of the customer. The participant has no right to start the course until we have received the full payment. Exception: trial lessons.

1.8.  The exam  for a certificate from the DKH language school costs  80 euros . Registration is only possible at school between 12:15 p.m. and 1:00 p.m.

1.9.  Examination inspection: Please note that examination inspection can be carried out individually under strict supervision by 2 teachers and is therefore also very time-consuming and cost-intensive. When viewing the exam, a maximum of 1 student may be in the room. You cannot have a ballpoint pen or similar writing instrument. You must not have a cell phone or similar photo-capable devices with you. The examination may only be carried out in the premises of the DKH language school, subject to availability of the premises. The price for inspection is 120 euros.


2. Visa

2.1.  Before you register at the German embassy or consulate in your home country, find out about the current visa regulations. Please note that you have to register in good time, since the issuing of the visa can take several months. It often takes 3 months.

2.2.  If you need a visa to travel to Germany, we must ask you to pay the entire course and accommodation fee in advance. Only then can we issue a certificate to issue a visa to the German embassy. On request, we will send the visa certificate to you by email. The certificate for issuing a visa costs 100 euros if you only book one course. If you book 3 or more courses, the certificate is free of charge. 

2.3.  All courses must follow one after the other. You cannot take a break between courses.

2.4.  If the visa application is rejected and the DKH language school is informed in good time (this means more than 1 month before the start of the course), the entire course amount will be refunded, less a processing fee of 160 euros and any bank charges incurred.

2.5. From 30 to 14  calendar days before the start of the course: minimum amount 220 euros.

2.6. No repayment for the course is possible less than 14  calendar days before the start of the course or if the participant does not show up or after the start  of the course .

3. Cancellations

3.1.  Must be made in writing. The cancellation fees are:
From ∞ to 30  calendar days before the start of the course:  160 euros .
From 30 to 14  calendar days before the start of the course:  220 euros .

- Refunds are no longer possible less than 14 calendar days before the start of the course or if the participant does not show up or after the start of the course  .

3.2.  In the event of cancellation,  proof must always be presented : a medical certificate, refusal of a visa.

3.3. The registration confirmation must be returned in the original (we are obliged to forward each case to the immigration office).

3.4. Refunds will only be made by bank transfer and within 14 working days.

3.5.  In the event of a course being aborted or interrupted, no refund of the course fee is possible . Missed course days cannot be made up for, it is also not possible to extend the course duration for this reason.

3.6.  If you have already rebooked the course, you can no longer cancel the course.

3.7.  If you  have paid a deposit for the course  , cancellation is not possible.

3.8.  If the DKH language school has issued a visa certificate for you, you can only cancel the course if the visa has been rejected.

3.9.  If you have made a deposit for the waiting list and have not been given a place, then the money will be fully reimbursed.

However, if you have received a confirmation of registration, you cannot cancel a course, in which case you can only rebook to another course if you have not got a place.

3.10.  In the event of force majeure, natural disaster or epidemic and the consequences thereof, the course fee cannot be refunded. If the DKH language school cannot / is not allowed to conduct a course in the DKH rooms, the course will be conducted online. If you are not in Germany, the courses can be rebooked and frozen. In this case, the rebooking costs: see paragraph 4.


4. Rebooking

4.1.  The rebooking costs for you:

- From ∞ to 30  calendar days before the start of the course: 160 euros.

- Less than 30  calendar days before the start of the course: 220 euros.

- After the start of  the course , a change of course is only possible within the first 2 course days in consultation with the teacher, depending on the space available -  220 euros .

4.2.  The rebooking may be postponed for a maximum of 2 months. The rebooking may be carried out a maximum of 1 time.

4.3.  Evidence should always be provided.

4.4.  It is possible to rebook the course to another person. The prerequisite is that this person can demonstrate the appropriate level. The rebooking to another person may only be made for the same course, otherwise the conditions from point 5.1 apply.

The rebooking to another person - costs - 60 euros. The person on whom the course was rebooked may no longer rebook or cancel the course. The person on whom the course was rebooked does not receive a confirmation of registration for the visa.

4.5. The confirmation of registration must be submitted when changing the booking.

4.6.  You can only rebook for the same course level. You cannot, for example, rebook from A1 to A2. Such a rebooking is only possible if you present a Telc certificate.

4.7.  When carrying out the rebooking, the terms and conditions will be accepted again.

4.8.  If the course fees differ before and after the rebooking, the course participant must pay the difference.

5. Scope of services

5.1.  The content of what you can expect from the events at the DKH language school is based solely on the program of the event. Verbal commitments or descriptions are not binding. The lecturers are not authorized to make individual arrangements.

5.2.  The DKH language school reserves the right to have events carried out by another lecturer. For an objective reason and to a reasonable extent for the participants, the DKH language school can change the place and time of the event.

5.3.  Each morning and afternoon course includes 88 hours. (88 times - 45 minutes). One hour corresponds to 45 minutes. If the course has fewer than 8 participants, the number of U-hours is changed. (see 10.4.).

5.4.  18 lessons per week in each course from 5:30 p.m. to 8:45 p.m. result from attending a supplementary course which takes place every Friday at 8:45 p.m. and every Saturday at 8:00 a.m. These courses can be booked in addition to the standard courses.

5.5.  If less than 4 participants come to the lesson, the lesson is considered private tuition. Then the number of hours is reduced by 50%.

6. Course allocation, course goal and  course requirements

6.1.  The final course allocation takes place at the beginning of the course.

6.2.  Minimum age: 16 years. The course participant must be able to speak and write in Latin. 

6.3.  Regular course attendance (more than 90%), active participation, provision of written tasks are basic prerequisites for achieving the course goal.

6.4.  If the participant does not meet these basic requirements or is unable to follow the course level for other reasons, DKH will assign the course to a lower course level after consulting the course instructor. An advancement to the next higher course level is only possible after successful completion of the previous course level.

6.5.  DKH Sprachschule does not guarantee the achievement of a specific learning goal or teaching success. The suggested teaching units for reaching a level are minimum requirements and can deviate from actual requirements in individual cases.

6.6.  If you have attended more than 50% of the second part of the course level, you have the opportunity to take the DKH test free of charge and get a DKH certificate. If you have attended less than 50% of the course, you can take the DKH exam for 80 euros and get a certificate.

6.7.  You must prove your German language skills with our placement test or current certificate (not older than 6 months) in your own responsibility and interest before attending the course. We assume no liability for your learning success if your German language skills were not sufficient for the respective course before the start of the course.


7. Cancellation by the DKH language school

7.1.  If a participant disturbs the class through his behavior or disregards the conditions of participation, DKH has the right to terminate without notice. The participant is not entitled to reimbursement of course fees.

7.2.  In the event that the course has not been paid for in full by the participant and it has passed more than 2 days after the start of the course, DKH has the right to cancel without notice. The participant is not entitled to reimbursement of course fees.

7.3.  The DKH has the right to cancel the courses without giving the reasons. In this case, the full course fees will be reimbursed, minus a processing fee and any bank charges incurred. We assume no liability for damage / costs that arise or have arisen due to the cancellation of the event.


8. Liability

8.1.  You are liable for all damage caused by you during your stay and are obliged to pay compensation. DKH Sprachschule assumes no liability for any damage, injury and loss of personal belongings and cloakroom.

8.2.  The legal guardians are responsible for minors.

8.3.  Participation in our leisure activities is at your own risk.

8.4.  We recommend taking out health, accident and liability insurance. The course participants are not covered by accident or health insurance on the part of the DKH language school.

8.5.  We assume no liability for damage / costs that arise or have arisen due to the cancellation of the event.


9. General

9.1.  Textbooks are not included in the course prices.

9.2. Unless otherwise noted, no lessons take place on German public holidays. The course that is canceled will be rescheduled at another time.

9.3.  The teaching staff for courses and training are allocated by the DKH language school. There is no right to be informed of a particular teacher.

9.4.  The participant will receive a confirmation of participation if there is at least 70% attendance. Certificates / confirmation of participation in current courses are issued free of charge.


10. Cancellation of the DKH language school, reduction of the event duration, event cancellation

10.1.  Events do not take place and can be canceled by the DKH language school:
a) the lecturer is canceled .
b) the minimum number of participants is not reached.

c) no free spaces
10.2.  If an event does not take place, the DKH language school will inform you immediately. If you have a longer journey, please inquire at our registration office before the start of the journey whether the event will take place.
10.3.  In the event of an event being canceled, you will of course receive the fee back for the course.
10.4.  Events that did not reach the required minimum number of participants before the third date will be reduced. The reduction is made taking into account and maintaining the planned content and overall concept:

From 8 participants - 100% of the planned course duration

7 participants - 86% of the planned course duration

6 participants - 72% of the planned course duration

5 participants - 58% of the planned course duration

4 participants - 50% of the planned course duration

3 participants - 42% of the planned course duration

2 participants - 27% of the planned course duration

1 participant - 10% of the planned duration
10.5.  In the event of a limit on the number of participants, the DKH language school reserves the right to overcrowding, provided this is reasonable for the participants, taking into account the content and concept of the event.

10.6.  We assume no liability for damage / costs that arise or have arisen due to the cancellation of the event.


11. Right of withdrawal

11.1.  You have the right to cancel the contract / registration within fourteen days without stating a reason if you have not given your consent to the early cancellation of the right of cancellation.

11.2.  The cancellation period is fourteen days from the day the contract is concluded (from the day of registration).

11.3.  You can therefore withdraw from the contract declaration within 14 calendar days from the conclusion of the contract without stating reasons by sending a written declaration of withdrawal (e.g. letter, email). To do this, it is sufficient if the cancellation notice is sent within this period (the date of the mailing slip is decisive). Saturdays, Sundays and public holidays count.

11.4.  The written declaration of withdrawal must be sent to:

DKH language school, Georgstrasse 11, 30159 Hanover, Germany
e-mail:  info @ deutsch-kurs-hannover.com

11.5.  You also have the option of personally declaring your withdrawal from the DKH language school within the withdrawal period.

11.6. If you cancel this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. 

11.7.  If you have requested that the services should begin during the cancellation period, you have to pay us a reasonable amount in accordance with our terms and conditions, which already corresponds to the portion of the time until you inform us of the exercise of the right of cancellation with regard to this contract services rendered compared to the total scope of the services provided in the contract. 

12.Note on the premature expiry of the right of withdrawal

12.1. Your 14-day right of cancellation expires prematurely in the case of a contract for the provision of services if the DKH language school has completed the service or has only started to perform the service after you have given your consent and at the same time have confirmed your knowledge that You lose your right of withdrawal from the DKH language school.

12.2.  Classes can only be held or any confirmation / attestation can now only be made available if you agree to the early start. 

13. Certificates

Confirmation of registration - 0 euros

Confirmation of participation - 0 euros

Holiday certificate - 10 euros

Certificate of participation - 10 euros

Certificate for the visa - 100 euros if less than 3 courses have been booked.

All information without guarantee, printing error corrections, translation errors and changes reserved.

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